Service Plan Terms & Conditions

Agreement Version Loop: Effective May 2026

1. Introduction & Definitions

1.1. “The Agreement”: Refers to these Terms and Conditions alongside your completed Plan Schedule.
1.2. “We/Us/Our”: One-Stop Appliance Repairs Ltd. Registered Office: 12 Newport Road, Bedwas, Caerphilly, CF83 8AA.
1.3. “You/Your”: The customer named on the Plan Schedule who owns the property where the appliances are located.
1.4. “The Plan”: The rolling monthly or annual appliance maintenance subscription service.
1.5. “Covered Appliance(s)”: The specific domestic electrical appliance(s) listed on your Plan Schedule (e.g., washing machine, dishwasher, electric oven, tumble dryer).

2.1. Annual Health Check: One (1) scheduled maintenance visit per rolling 12-month period per Covered Appliance. This includes:
- Visual inspection of external components, seals, and connections.
- Internal cleaning, descaling, and clearing of standard filters/drainage pumps.
- Electrical safety checks (including earth continuity and insulation tests).
- Functional performance analysis to identify early signs of wear and tear.
2.2. Priority Booking: Subscribers receive priority booking status, guaranteeing an engineer appointment slot within 48 hours of reporting an unexpected electrical fault.
2.3. Discounted Emergency Repairs: A 10% discount on standard out-of-warranty labour rates and parts for any reactive repairs required outside of the annual health check.

3.1. This Plan is a Maintenance and Health Check Service, not an insurance policy, breakdown insurance, or extended warranty product.
3.2. This Plan does not cover the cost of:
- Replacement spare parts or materials required due to a mechanical or electrical breakdown.
- Call-out fees or labour charges for fixing unexpected breakdowns (though these are subject to the subscriber discount outlined in Section 2.3).
- Cosmetic damage, rust, corrosion, or faults caused by user negligence, accidental damage, or willful misuse.
- Commercial use. Appliances must be located in standard domestic properties.
- Gas-powered appliances, structural plumbing, or mains household electrical wiring.

4.1. Subscription Payments: Payments must be made via a recurring monthly Standing Order established by You directly with Your bank, or as a single Annual Advance Payment. All consumer prices displayed are inclusive of VAT at the standard UK rate.
4.2. Customer Responsibility: A Standing Order is an instruction managed entirely by You. It is Your responsibility to ensure the Standing Order is correctly set up using the correct Unique Payment Reference provided by Us. If the Standing Order is not active, we reserve the right to suspend all services, priority bookings, and discounts.
4.3. Missed Payments & Arrears: If a monthly Standing Order payment fails to clear or is cancelled without our prior written consent during the initial 12-month minimum term, your account will fall into arrears. We reserve the right to pause your benefits until the balance is settled.
4.4. Price Adjustments: We reserve the right to change the subscription fee. We will provide you with at least 30 days’ written notice prior to any price adjustment. Because We cannot alter a Standing Order instruction, You will be responsible for updating the payment amount with Your bank before the next payment date if you wish to maintain your subscription.

5.1. Minimum Term: The plan is subject to an initial minimum term of 12 months from the date of your first payment.
5.2. Cooling-Off Period: You have the right to cancel this plan within 14 days of sign-up without penalty. If we have already performed an Annual Health Check within this 14-day window, you must pay our standard non-subscriber call-out fee.
5.3. Cancellation After 12 Months: Following the initial 12-month period, the plan rolls on a month-to-month basis. You may cancel at any time by giving us 30 days’ written notice via email.
5.4. Early Cancellation Fee: If you cancel the plan before the initial 12 months have elapsed, and you have already received your Annual Health Check visit, you will be liable to pay the remaining balance of the 12-month contract.

6.1. It is your responsibility to arrange your Annual Health Check. We will attempt to contact you via SMS or email when your appliance is due for its check.
6.2. You must provide our engineers with safe, unobstructed access to the appliance at the agreed appointment time.
6.3. If you need to reschedule an appointment, you must give us at least 24 hours’ notice. Failure to provide notice, or missing a confirmed appointment, may result in a £25 missed appointment fee.

7.1. We will perform all services with reasonable care and skill.
7.2. We are not liable for any pre-existing faults, design defects, or manufacturer recalls affecting your appliances.
7.3. We are not liable for any indirect or consequential financial losses (such as spoiled food due to refrigeration failure, or commercial laundry costs) resulting from an appliance breakdown.

8.1. We will securely store and process your personal details and payment information in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your information will never be sold to third parties.
8.2. Subscription Reminders: In accordance with the Digital Markets, Competition and Consumers (DMCC) Act, we will send you a clear renewal reminder notice via your registered communication method prior to the automatic renewal of any annual term.